Terms and Conditions

1. Introduction

We extend a warm welcome to Flyzelle Agency Inc. (“Flyzelle”, “we”, “us”, or “our”). This document outlines the terms and conditions governing the use of our website and services. By accessing our website or utilizing our services, you fully accept these terms and conditions. If you do not agree with all the terms and conditions outlined herein, please refrain from using Flyzelle’s website or services.

2. Service Provision

Flyzelle serves as a platform for booking flight tickets, acting as an intermediary between you and various airline companies to facilitate the purchase of tickets and associated services.

3. User Obligations

When booking a flight, you are required to provide accurate and complete information, including your name, phone number, and email address. It is your responsibility to ensure that your travel arrangements adhere to all relevant laws, including but not limited to immigration and customs regulations.

4. Payment and Fees

You agree to settle all fees and charges incurred for the services rendered by Flyzelle. Detailed fees and charges will be presented during the booking process and must be paid according to the terms specified at that time.

5. Cancellation and Refunds

The policies regarding cancellations and refunds are determined by the terms and conditions of the respective airline. Flyzelle will assist in processing refunds where applicable, in accordance with the airlines’ policies.

6. Privacy and Data Use

We prioritize your privacy by collecting only the essential information required for ticket issuance, which we promptly delete after the ticket is issued, ensuring strong protection against unauthorized access or disclosure.

7. Limitation of Liability

Flyzelle shall not be held liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our services or for the costs associated with obtaining substitute services.

8. Changes to Terms and Conditions

We reserve the right to amend these terms and conditions at any time. Any modifications will take effect immediately upon their announcement.